Reservations Agent

About the role

Jumby Bay Island, a private Caribbean island owned by Oetker Hotels, is looking for a Reservations Agent. The agent is the first point of contact for guests and travel partners, handling inquiries, booking requests and reservation changes professionally, courteously and efficiently. The role maximizes room revenue through sales techniques and up-selling while delivering a personalized experience.

Key responsibilities

• Handle all guest inquiries, booking requests and reservation modifications in a professional, courteous and prompt way.
• Manage reservation requests and ensure other departments are informed so guests have a seamless stay.
• Maximize room revenue through effective sales techniques and up-selling.

Required profile

• Minimum of 1-3 years' experience in a similar role; experience in a luxury resort or hotel is preferred.
• Strong soft-selling skills and a genuine passion for sales and building relationships.
• Excellent listening, verbal and written communication skills, able to communicate at all levels.
• Ability to work flexible hours.
• Valid Antigua & Barbuda driver's license required to drive company vehicles.

Required skills

• Knowledge of the Opera PMS is an asset.

What we offer

• A competitive remuneration package.