Customer Service Representative – Remote, Flexible Hours

About the role

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Key responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met.
• Process customer payments, deposits, checks and other transactions accurately.
• Handle cash transactions and maintain accurate records.
• Answer incoming calls and direct customers to the appropriate department.
• Assist customers with account and service inquiries and resolve concerns professionally.
• Maintain accurate customer records, documentation and up‑to‑date knowledge of company policies, products and services.
• Follow established procedures for all customer transactions and requests.

Required profile

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem‑solving abilities.
• Professional and friendly approach to interactions.
• Ability to handle confidential customer information.
• Ability to work effectively both independently and as part of a team.