Receptionist

About the role

We are looking for a professional Receptionist to be the first point of contact for visitors and callers at Digicel’s corporate office in Antigua & Barbuda. The role combines front‑desk duties with basic administrative support, ensuring a welcoming environment and smooth communication flow.

Key responsibilities

• Answer and route all incoming calls via the switchboard to the appropriate departments.
• Manage the reception area and first‑floor conference room, keeping them clean, secure and orderly.
• Greet guests, register them in the logbook and direct them to the relevant department.
• Handle mail, filing, photocopying and document preparation.
• Collect cheques from vendors and coordinate with other units for research or competitive pricing inquiries.
• Assist walk‑in customers with complaints, queries and key‑account needs, coordinating repairs, billing and account maintenance.
• Process incoming emails, faxes and letters from clients and internal teams.
• Support HR with staff engagement activities and perform occasional ancillary tasks for other departments.

Required profile

• Minimum 3 years of experience in customer service or administration.
• Strong interpersonal and communication skills, both oral and written.
• Ability to handle sensitive and confidential information with professionalism.
• Excellent time‑management and organizational abilities.

Required skills

• Proficiency in Microsoft Office.