Remote Engagement Coordinator

About the role

An organized, customer-focused Engagement Coordinator is sought to support patient communications and appointment scheduling. The role acts as a key contact for patients, coordinating appointments and delivering a positive experience through excellent customer service in a fast-paced healthcare setting. The position is 100% remote, based in Latin America, with working hours aligned to US Central or Eastern Time.

Key responsibilities

• Serve as the primary patient contact by phone, email and messaging
• Schedule, reschedule, cancel and confirm appointments
• Handle high-volume inbound and outbound calls professionally
• Provide appointment and service information to patients
• Maintain accurate patient records and scheduling systems
• Ensure HIPAA-compliant communications
• Follow workflows and coordinate with providers and internal teams on scheduling
• Resolve scheduling issues and patient inquiries promptly, and document interactions in company systems
• Support patient engagement and satisfaction initiatives

Required profile

• 1+ year of customer service, scheduling or coordination experience
• Strong English communication skills and experience handling phone interactions
• Strong organization, time management and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• High school diploma required; degree is a plus
• Healthcare or patient services experience preferred; clinical/medical experience is a plus

Required skills

• Proficiency with scheduling tools, CRM or similar software
• HIPAA-compliant communication practices

What we offer

• Competitive compensation paid in USD
• 20 days of paid time off per year
• Company-provided equipment
• Opportunities for professional growth and career development
• A collaborative, inclusive and multicultural work environment

Candidates who complete the interview process and accept an offer must complete pre-employment verification and a background check, including confirmation of job titles and dates with two previous employers.