Butler – Luxury Villa Service

About the role

The Butler provides world‑class, personalized service to guests of luxury villas and residences on Jumby Bay Island, anticipating needs and ensuring every aspect of the guest experience exceeds expectations.

Key responsibilities

• Deliver personalized butler service to luxury villa and residence guests, including welcoming guests upon arrival and providing villa orientation.
• Coordinate pre‑arrival arrangements and personalize guest experiences.
• Manage unpacking and packing services, wardrobe care, shoe care, pressing, and luggage handling as requested.
• Arrange dining reservations, transportation, spa appointments, excursions, and special celebrations.
• Serve food and beverages following luxury service standards.
• Maintain villa presentation and coordinate with Housekeeping, Engineering, Culinary, and other departments.
• Prepare and replenish minibars and guest amenities.
• Maintain complete confidentiality and professionalism at all times.
• Respond promptly to guest requests and resolve concerns efficiently.

Required profile

• Minimum two years’ experience in a similar role, preferably in a luxury hospitality environment.
• Excellent listening, verbal and written communication skills; ability to communicate at all levels.
• Valid driver’s license and Food Handlers’ Certificate.
• Knowledge of Forbes and LQA standards preferred.
• Full fluency in English (written and spoken); fluency in a second language is an asset.
• Flexibility to work varied hours as required.