Project Manager (Onboarding Success Team) - Remote LATAM

About the role

Avantpage, a translation provider serving immigrant and LEP communities in health and government services, is looking for an experienced localization Project Manager to guide new clients from initial handoff through onboarding and implementation. The role sits between clients, Business Development and Operations, suits client-facing people who can structure ambiguous requests, and is remote within Latin America.

Key responsibilities

• Serve as the main day-to-day contact for newly onboarded clients, keeping communication clear and proactive.
• Work with Business Development and Operations to understand commitments and turn client needs into project plans.
• Scope, quote, plan and monitor translation and localization projects for quality, deadlines and budget.
• Lead kickoffs, discovery sessions, status meetings, portal demos and other implementation conversations.
• Manage nontraditional solutions such as customer portals, integrations, data-driven workflows, print and mailing programs.
• Create and maintain client and project procedures, workflows, checklists and documentation with global production teams.
• Keep project setup and financial data accurate across systems.
• Handle quotes, test translations, ad hoc tasks and implementation support with proper prioritization.
• Track client behavior, progress and metrics to decide when an account is ready for transition.
• Prepare a structured handoff to the Operations team with all requirements, decisions and open items documented.

Required profile

• Professional experience in the localization industry is required.
• At least 3 years of project management in localization or language services, owning client accounts or complex programs.
• Strong client-facing experience and comfort with ambiguity and non-standard workflows.
• Ability to work independently with limited supervision.
• English written and verbal communication; additional languages are a plus.

Required skills

• Working knowledge of localization technologies and workflows, including TMS, CAT and OCR tools.
• Organization, prioritization and attention to detail in a deadline-driven environment.
• Problem-solving and negotiation skills.

What we offer

• Remote work from anywhere in Latin America.
• A multicultural team across the Americas and Europe.
• Professional growth and training in new tools and processes.