Booking Coordination Representative

About the role

We are looking for an organized, service‑focused Booking Coordination Representative to help clients research options, coordinate reservations, and manage all booking‑related details. The role is fully remote and requires clear communication, strong attention to detail, and the ability to support clients throughout the entire reservation process.

Key responsibilities

• Communicate with clients to understand their booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist in coordinating reservations, confirmations, and any necessary adjustments.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Maintain accurate client and booking records.
• Follow up on pending requests and gather required information.
• Communicate with service providers when needed.

Required profile

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer‑focused and professional demeanor.
• Comfortable conducting online research and managing multiple requests.
• Proficient with email and web‑based platforms.
• Ability to follow up and solve problems independently.

Required skills

What we offer

• 100% remote work environment.
• Structured onboarding and training.
• Ongoing professional development and continuing education opportunities.
• Access to online tools and professional resources.
• Supportive team environment.