Guest Experience Specialist

About the role

We are seeking a friendly, service‑oriented Guest Experience Specialist to support clients throughout their travel planning journey. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow‑up.

Key responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, activities, transportation and related services.
• Assist with reservations, service coordination and provide confirmations.
• Review details for accuracy and handle modifications or special requests.
• Maintain organized client records and follow up on pending requests.
• Coordinate with service providers when additional assistance is required.
• Address client questions and provide solutions throughout the experience.

Required profile

• Excellent communication and interpersonal skills.
• Strong customer‑service mindset with attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Previous experience in customer service, hospitality, reservations or guest‑service is helpful but not required.

Required skills

What we offer

• Fully remote work environment.
• Comprehensive onboarding and training.
• Ongoing professional development and continuing education opportunities.
• Access to professional resources and online systems.
• Supportive team environment.