Reservations Agent

About the role

The Reservations Agent is the first point of contact for discerning guests and travel partners at Jumby Bay Island. This role blends refined sales techniques with meticulous attention to detail to deliver a seamless, personalized experience for both new and returning guests.

Key responsibilities

• Handle all guest inquiries, booking requests, and reservation modifications promptly and courteously.
• Upsell services and room categories to maximize revenue while maintaining a high level of guest satisfaction.
• Coordinate with other hotel departments to ensure a smooth and memorable stay for each guest.
• Maintain accurate reservation records and update the property management system as needed.
• Work flexible hours to accommodate guests from different time zones.

Required profile

• 1‑3 years of experience in a reservations or front‑office role, preferably within a luxury resort or hotel.
• Strong soft‑selling abilities and a genuine passion for hospitality.
• Excellent listening, verbal, and written communication skills.
• Ability to work flexible hours and adapt to a fast‑paced environment.
• Valid Antigua & Barbuda driver’s license.

Required skills

• Knowledge of Opera PMS (property management system) is an asset.

What we offer

• Competitive remuneration package.